Flair Customer Support
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Recent activity by Flair Customer Support Sort by recent activity-
Hi Viet, If you do convert your Nest account to a Google account, your Nest thermostat will still work with Flair as a non-integrated thermostat. You can read more about it here: https://support.f...
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Official comment Hi Scott, When scheduling the time you want the mini splits to turn off, set the Schedule Event Mode to "Inactive". Then set your Away Settings to "Off Only" - this will turn off mini splits when s...
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Official comment Hi Vitaliy, If your Gateway Pucks are online, that means they're successfully connected to WiFi and communicating with the Flair app. If Sensor Pucks and Smart Vents are offline, that means they do...
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Official comment Hi Kathy, When Mode is set to Auto Heat/Cool, Flair uses a temperature band (hysteresis value) around the set point to determine when to switch between heating and cooling. This effectively creates...
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Official comment Hi Paul, Everything seems fine here. Can you try uninstalling and reinstalling the mobile app? I’m going to create a Support ticket so we can handle it through that channel. All the best, Sonny
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Official comment Hi Willy, Thanks for your question. Flair Systems require internet to work. The scheduling feature lives on the Flair cloud. WiFi is pretty reasonable these days and there are a number of options a...
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Official comment Hi Sophie, We have an increasing number of hospitality businesses using Flair to control their mini splits. We're working on new features to allow more guest control over the Puck, such as temperat...
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Official comment Hi Joey, Thanks for writing in about this. I see you also wrote in to our Support Team asking the same question. Basically, you'll remove your ecobee integration and use it as a non-integrated ther...
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Official comment Hi Darin, Nest has not opened up their remote sensors to be accessed by third party products, like Flair. Additionally, on August 31, 2019, Google ended their "Works With Nest" program and replaced...
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Hi Mike, Flair understands the importance of back pressure and won't close more than 33% of total vents in your system. During Setup, when you add your thermostat to Flair, you'll be asked for the ...