Flair Customer Support
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Recent activity by Flair Customer Support Sort by recent activity-
Official comment Hi Igor, First, you'll need at least one Puck in your Flair home. This Puck is connected to your home WiFi and plugged into power. We call it a "Gateway Puck" or hub. You'll place your Puck in the ...
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Official comment Thanks for this suggestion, Scott! I'll definitely bring it up to our Marketing Team! All the best, Finn
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Official comment Hi Mike, Flair has a Secondary Heat feature that will intelligently use systems based on indoor and/or outdoor temperature. This will use systems more efficiently and run your boiler less frequentl...
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Official comment Hi Isidro Garcia, It's worth double-checking that we are measuring the vents in the same way - our vent sizes refer to the duct opening that the vent fits into rather than the outer dimensions of t...
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Hi Ryan Kensrud, If you're using Flair to control your ecobee, you'll need to "disable" comfort settings. This means setting the "Default Hold Action" to "Until I change it". This article explains ...
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Official comment Hi Yuri B, How are you measuring the 1.5F positive offset? Are you measuring against a thermometer or a smart thermostat? For Sensor Pucks, we can only compensate down to combat self-heating. There...
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Official comment Hi Kasper-Mateusz Wabinski, You don’t need any OBD dampers with Flair. They should either be removed or set to the entirely open position. Flair Smart Vents drop into the duct opening to replace yo...
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Official comment Hi Wale Odukomaiya, Your assessment is correct: we need to get Smart Vents upstairs to close and redirect airflow downstairs to get it warmer there. Here's what you'll need: Upstairs: 1 Puck plus (...
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Official comment Hi Folks, When a Vent goes offline, it will open by default. Sounds like your Vent is going offline periodically. Did you check the signal strength? Vent RSSI should be above -75dB. This prevents s...
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Official comment Hi Folks, Flair has an API. In order to get developer credentials, please send an email to support@flair.co to request API access. The site at https://flair.co/api has information on authentication...