If you are an installer transferring a system to your customer, or a homeowner selling your Flair equipped home, this article will guide you through transferring the Flair system to a new account owner.

• Installers transferring to customer
• I'm selling my home with Flair installed
• I'm buying a home with Flair installed
• Accept an Invitation

Installers transferring to customer

1. In the Flair app, tap the Flair menu and go to Home Settings->Users
2. Enter your customer's email address.  If they have a Flair account, use that email address
3. Tap "Transfer home to another user"
4. Tap the "Tap to send invitation" button

Your customer will receive an email with an "Accept" link. Clicking "Accept" will prompt the customer to log into their Flair account and accept the invitation. If the customer does not have a Flair account, they will be prompted to Sign Up for a new Flair account.

I'm selling my Flair-equipped home

Perform the following steps to transfer a Flair Home to another user.

1. Unregister Smart Thermostat Account
   • If you will be leaving your smart thermostat for the buyer, unregister the account according to the manufacturer's instructions. These links may be helpful: Honeywell and ecobee. This allows the account to be registered by the buyer.
2. Transfer your Flair account
   • Go to Home Settings->Users. Enter the email address of the new owner, tap "Transfer home to another user", and tap "Tap to send invitation".

I'm buying a Flair-equipped home

It's recommended to perform these steps using the web app. To access the web app, go to my.flair.co on a web browser on a laptop or desktop computer.

1. Accept Flair Invitation

   • You will receive an email with an "Accept" link. Clicking "Accept" will prompt you to log into your Flair account and accept the invitation.

     If you do not have a Flair account, you will be prompted to Sign Up for a new Flair account.

     If you do have a Flair account, you can alternately accept the invitation by going into the Flair menu and selecting "Invitations".

   • 
2. Connect to New WiFi

   • The existing Gateway Pucks and/or Bridges will need to have their WiFi credentials cleared.  

     First, identify which Pucks are Gateway Pucks - these will display a WiFi icon as shown below:

                     

      

     • For each Gateway Puck, do a "Forget WiFi" to reset the WiFi credentials:

       1. Press the Puck, rotate to the Gear menu and press to select
       2. Rotate to "Forget WiFi" and press to select
       3. Puck will restart
       4. Repeat for all Gateways

        

     • For each Bridge tap the reset button located on the back of the Bridge.  
3. You will now need to connect these to your home network
   • For each Gateway Puck, connect it to your home WiFI:
   • • In the Flair app, tap the PLUS sign, tap "Add Flair Puck", tap "Add a Gateway Puck"
     • Follow the setup wizard to connect the Puck to WiFi
   • For each Bridge determine if you will plug it into an available ethernet port or connect it via WiFi.
     • In the Flair app tap the PLUS sign and select "Add Flair Bridge".
     • Follow the prompts to connect via ethernet or WiFi.
4. Integrate Smart Thermostat

   • If you're integrating a smart thermostat, please see the following article:

     https://support.flair.co/hc/en-us/articles/360051757772-How-to-repair-the-Flair-Smart-Thermostat-integration 

5. Complete Zoning
   • When you integrate a smart thermostat a "zone" is created that shares the same name as the thermostat.  You will need to add all rooms that are part of this zone to this newly created zone.
     • For each room controlled by the thermostat, add it to the thermostat zone:
       • Tap the room's 3-dot menu
       • Select "Settings"
       • Select "Room Info"
       • Check the thermostat zone
       • Repeat for all rooms controlled by the thermostat
       • In the example below, for the room named "Master Bedroom", the "Living Room" zone has been checked.

Accept an Invitation

If you do not have a Flair account, you will receive an email with a link to accept the invitation.  Click the link and select "Sign Up" to create your Flair account.  Once your account is created, follow the steps below to accept the invitation.

1. In the Flair app, tap the Flair menu and tap "Invitations"
2. When the invitation displays, tap to accept