Flair losing connection to Ecobee thermostat sensors

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15 comments

  • Official comment
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    Flair Customer Support

    Hi Brian,

    Flair communicates with your ecobee on the server side. Removing your ecobee integration and re-adding it basically logs you out, then back in to your ecobee account. Flair servers are up and running.

    I’m going to create a ticket from this post so our Support Team can help figure out what’s going on.

    All the best,
    Finn

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    Gregory Dulin

    I ran into this issue too this morning. Finn, if there's anything I can do to help with troubleshooting, please let me know.

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    Gregory Dulin

    For anyone else finding this page, I was able to get it fixed by going to "settings", "integrations", "ecobee", which prompted me to log in to Ecobee again.

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    Matthew Gleed

    Had this happen to me as well.  The solution provided by Gregory Dulin above worked.  Ecobee was showing as 'Connected to your Ecobee account' but I apparently had to reauthorize connectivity again to resolve this issue. Thanks!

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    Brian Thompson

    When I go to Settings>Integrations>Ecobee, I can remove the thermostat and add it again. It never asks me for a password but reconnects to the thermostat. 9 of my 11 sensors show up and I can add them back to the rooms (not sure why the 2 sensors are missing now). It holds for up to an hour in some cases and then the sensors all go offine again in the flair app. They work fine in the ecobee app.

     

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    Brian Thompson

    Well I feel silly. I finally figured this out. I kept thinking about the idea that 2 sensors were "missing" and I could not figure out how this was possible. As I said above, if I remove the thermostat in the flair app, and then add it again, it does not ask for a password. I decided to download the flair app to my ipad and this time I was prompted for login info when adding the thermostat. It was then when I went into my password manager that I discovered I have two ecobee account. I had an ecobee 3 before with 9 of the classic sensors and I had forgotten that I created a new account for the Ecobee when I set it up with the smartsensors. I had accidentally logged on to the old account when I tried this 2 weeks ago. I thought I was dealing with an API issue...in fact, I was dealing with a logon that no longer has a thermostat or sensors online. Crazy! I now see the 11 sensors and the thermostat after logging on with the correct account and I suspect all will be fine now.

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    Flair Customer Support

    Hi Brian,

    I'm really glad you figured this out! Thanks for posting your solution.

    All the best,

    Finn

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    David Rahmel

    I am having this exact same problem.  Is it an issue with the iOS 14 update?  It started for me about a week ago.  Randomly, sometimes multiple times a day, my Ecobee and a few sensors go offline.  If I go to integrations and click Ecobee, it may or may not ask me to log in. Then the screen refreshes.  When I back out, the missing Ecobee and sensors are back online.  Very annoying.

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    David Rahmel

    It happened again 15 minutes after I made my last post. Please look into this.

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    Flair Customer Support

    Hi David,

    I'm going to create a Support ticket for your situation. They'll be able to work with you to resolve whatever is causing this.

    In the future, for technical questions and issues, please email hello@flair.co.

    All the best,

    Finn

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    Matthew Gleed

    Had this happen again this morning after working well for ~20 days.  Logging in to Ecobee again from within the integration settings fixed the issue.  This seems to be a reoccurring issue.

     

    EDIT: Looks like I was having issues with my Ecobee connecting to wifi.  That may have been the issue. 

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    Flair Customer Support

    Hi Matthew,

    Thanks for letting us know about the ecobee WiFi connectivity issue. The ecobee needs to be online with a good WiFi connection for Flair to be able to communicate with it. If the ecobee is offline, it will appear offline in the Flair app.

    All the best,

    Finn

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  • Avatar
    Harry Siegel

    Received "Flair is unable to sync with a Smart Thermostat in your home, "

    Very confusing.  Ecobee shows a good connection to WiFi and Ecobee environment.

    Also: from Flair "Home Settings"/"Integrations": 

    shows "Ecobee" "Connected to your Ecobee account"

    "Home statistics" seem to be tracking many vent variables such as Vent Temp, Vent pressure, etc.  However, some stats related to control (Open %) imply that controlling seems to have stopped about 7 days ago! Open/close cycles ceased.  Didn't pay attention to vent operation since we are in the middle of a weather change and it has been mild.  Just barely starting to use Heat.  Seems there is somewhat of a correlation to the start of the problem, but that may just be coincidental .

    See "NO DATA FOR SMART THERMOSTATS AND REMOTE SENSORS" below graph for Vents

    Like other commenters, I've recently upgraded to iOS14 and have noticed other connectivity issues, most get resolved fairly simply, but can be an aggravation. 

     

    ***Update with comment **** 

    I did have trouble with my Netgear Orbi mesh router with 2 satellites about this time. Seemed to resolve itself, but may be part of the problem.

     

    ****************

    Am Extremely Reluctant to start fiddling with deleting and reintegrating Ecobee based on some of the comments.  Especially since ALL Ecobee WiFi variables on the device are reporting good connectivity and I don't want to have to reenter all the syncing info... and to be quite frank I don't remember how I did it.

    Any progress in understanding this problem?

    PS:  The vents are full open right now, so I'll just use them in the old fashion way till the cause of the problem is determined.

     

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    William Blank

    I noticed this issue as well after replacing our router.  I had to go into each room->Device->select corresponding Ecobee sensor.

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  • Avatar
    Flair Customer Support

    Hi All,

    ecobee recently issued an update for its OAUTH security feature.

    We’re recommending removing the ecobee integration in Flair and then re-adding it.

    Go to Home Settings->Integrations, tap the integration and select “Remove Integration”.

    Then tap the ecobee and re-add the integration - you’ll be asked to log in to the ecobee account and select the thermostat to use. There’s a chance you may need to reassign remote sensors to rooms. Tap a room’s 3-dot menu, go to Settings->Devices, and then tap “Remote Sensors” to select a sensor.

    While this forum is a great place to discuss Flair, if you’re having an issue, you get the fastest response by writing into our Support Team: hello@flair.co

    All the best,
    Finn

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