Flair losing connection to Ecobee thermostat sensors

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7 comments

  • Official comment
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    Flair Customer Support

    Hi Brian,

    Flair communicates with your ecobee on the server side. Removing your ecobee integration and re-adding it basically logs you out, then back in to your ecobee account. Flair servers are up and running.

    I’m going to create a ticket from this post so our Support Team can help figure out what’s going on.

    All the best,
    Finn

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    Gregory Dulin

    I ran into this issue too this morning. Finn, if there's anything I can do to help with troubleshooting, please let me know.

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    Gregory Dulin

    For anyone else finding this page, I was able to get it fixed by going to "settings", "integrations", "ecobee", which prompted me to log in to Ecobee again.

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    Matthew Gleed

    Had this happen to me as well.  The solution provided by Gregory Dulin above worked.  Ecobee was showing as 'Connected to your Ecobee account' but I apparently had to reauthorize connectivity again to resolve this issue. Thanks!

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    Brian Thompson

    When I go to Settings>Integrations>Ecobee, I can remove the thermostat and add it again. It never asks me for a password but reconnects to the thermostat. 9 of my 11 sensors show up and I can add them back to the rooms (not sure why the 2 sensors are missing now). It holds for up to an hour in some cases and then the sensors all go offine again in the flair app. They work fine in the ecobee app.

     

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    Brian Thompson

    Well I feel silly. I finally figured this out. I kept thinking about the idea that 2 sensors were "missing" and I could not figure out how this was possible. As I said above, if I remove the thermostat in the flair app, and then add it again, it does not ask for a password. I decided to download the flair app to my ipad and this time I was prompted for login info when adding the thermostat. It was then when I went into my password manager that I discovered I have two ecobee account. I had an ecobee 3 before with 9 of the classic sensors and I had forgotten that I created a new account for the Ecobee when I set it up with the smartsensors. I had accidentally logged on to the old account when I tried this 2 weeks ago. I thought I was dealing with an API issue...in fact, I was dealing with a logon that no longer has a thermostat or sensors online. Crazy! I now see the 11 sensors and the thermostat after logging on with the correct account and I suspect all will be fine now.

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    Flair Customer Support

    Hi Brian,

    I'm really glad you figured this out! Thanks for posting your solution.

    All the best,

    Finn

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