Flair losing connection to Ecobee thermostat sensors
I have one Flair puck with 11 Flair vents and a Ecobee 4 thermostat with 11 sensors. I setup integration when I got the Flair gear and it has worked fine for months. Two days ago, I got an alert that the Flair system was unable communicate with the thermostat. I waited until the next morning and then looking in the flair app to find the Ecobee sensors were all reporting offline. I tried a few things and then I deciced to remove and add the thermostat again. The temps showed up from the sensors and it worked for a while but I have done this three times as the keep falling offline. Is anyone else seeing this issue?
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Official comment
Hi Brian,
Flair communicates with your ecobee on the server side. Removing your ecobee integration and re-adding it basically logs you out, then back in to your ecobee account. Flair servers are up and running.
I’m going to create a ticket from this post so our Support Team can help figure out what’s going on.
All the best,
FinnComment actions -
When I go to Settings>Integrations>Ecobee, I can remove the thermostat and add it again. It never asks me for a password but reconnects to the thermostat. 9 of my 11 sensors show up and I can add them back to the rooms (not sure why the 2 sensors are missing now). It holds for up to an hour in some cases and then the sensors all go offine again in the flair app. They work fine in the ecobee app.
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Well I feel silly. I finally figured this out. I kept thinking about the idea that 2 sensors were "missing" and I could not figure out how this was possible. As I said above, if I remove the thermostat in the flair app, and then add it again, it does not ask for a password. I decided to download the flair app to my ipad and this time I was prompted for login info when adding the thermostat. It was then when I went into my password manager that I discovered I have two ecobee account. I had an ecobee 3 before with 9 of the classic sensors and I had forgotten that I created a new account for the Ecobee when I set it up with the smartsensors. I had accidentally logged on to the old account when I tried this 2 weeks ago. I thought I was dealing with an API issue...in fact, I was dealing with a logon that no longer has a thermostat or sensors online. Crazy! I now see the 11 sensors and the thermostat after logging on with the correct account and I suspect all will be fine now.
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I am having this exact same problem. Is it an issue with the iOS 14 update? It started for me about a week ago. Randomly, sometimes multiple times a day, my Ecobee and a few sensors go offline. If I go to integrations and click Ecobee, it may or may not ask me to log in. Then the screen refreshes. When I back out, the missing Ecobee and sensors are back online. Very annoying.
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Hi David,
I'm going to create a Support ticket for your situation. They'll be able to work with you to resolve whatever is causing this.
In the future, for technical questions and issues, please email hello@flair.co.
All the best,
Finn
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Had this happen again this morning after working well for ~20 days. Logging in to Ecobee again from within the integration settings fixed the issue. This seems to be a reoccurring issue.
EDIT: Looks like I was having issues with my Ecobee connecting to wifi. That may have been the issue.
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Received "Flair is unable to sync with a Smart Thermostat in your home, "
Very confusing. Ecobee shows a good connection to WiFi and Ecobee environment.
Also: from Flair "Home Settings"/"Integrations":
shows "Ecobee" "Connected to your Ecobee account"
"Home statistics" seem to be tracking many vent variables such as Vent Temp, Vent pressure, etc. However, some stats related to control (Open %) imply that controlling seems to have stopped about 7 days ago! Open/close cycles ceased. Didn't pay attention to vent operation since we are in the middle of a weather change and it has been mild. Just barely starting to use Heat. Seems there is somewhat of a correlation to the start of the problem, but that may just be coincidental .
See "NO DATA FOR SMART THERMOSTATS AND REMOTE SENSORS" below graph for Vents
Like other commenters, I've recently upgraded to iOS14 and have noticed other connectivity issues, most get resolved fairly simply, but can be an aggravation.
***Update with comment ****
I did have trouble with my Netgear Orbi mesh router with 2 satellites about this time. Seemed to resolve itself, but may be part of the problem.
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Am Extremely Reluctant to start fiddling with deleting and reintegrating Ecobee based on some of the comments. Especially since ALL Ecobee WiFi variables on the device are reporting good connectivity and I don't want to have to reenter all the syncing info... and to be quite frank I don't remember how I did it.
Any progress in understanding this problem?
PS: The vents are full open right now, so I'll just use them in the old fashion way till the cause of the problem is determined.
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Hi All,
ecobee recently issued an update for its OAUTH security feature.
We’re recommending removing the ecobee integration in Flair and then re-adding it.
Go to Home Settings->Integrations, tap the integration and select “Remove Integration”.
Then tap the ecobee and re-add the integration - you’ll be asked to log in to the ecobee account and select the thermostat to use. There’s a chance you may need to reassign remote sensors to rooms. Tap a room’s 3-dot menu, go to Settings->Devices, and then tap “Remote Sensors” to select a sensor.
While this forum is a great place to discuss Flair, if you’re having an issue, you get the fastest response by writing into our Support Team: hello@flair.co
All the best,
Finn -
Hi All,
Here’s a support article that explains how to reintegrate your smart thermostat:
https://support.flair.co/hc/en-us/articles/360051757772-Reintegrate-a-Smart-Thermostat
All the best,
Finn -
I added my first couple of Flair vents a couple of weeks ago to try to try to narrow the temperature deltas between a few rooms in my house. First few days showed real progress with two Flair vents, and Ecobee sensors in each room. I was racking my brain yesterday when reviewing historical temperature data in the Ecobee app trying to figure out why my room temps were out of wack and finally discovered the Flair app was showing my Ecobee sensors and thermostat as Offline. So, I guess I'm another victim of this problem.
I had no real trouble reestablishing the integration, but it took me four days to realize there was a problem and am really hoping I don't have to watch this daily. Are there any updates on a potential fix for the issue?
Not ideal, but would it be possible to get an email notification or other notification when rooms go Offline?
- Eric
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Hi Eric,
Check out this article on Notifications you can enable:
https://support.flair.co/hc/en-us/articles/360040614892-Notifications
All the best,
Finn
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@Finn, I have all the Flair notifications enabled. However, do any of these notifications trigger when a room goes offline or when Flair loses the account linkage to my Ecobee account. Specifically, I'm referring to a room that has an Ecobee remote sensor and is configured to use the Ecobee sensor for temperature. In this case, the Flair puck remains connected to the Flair vent in the room, but the room shows Offline because Flair cannot retrieve the temperature data from the Ecobee remote sensor in the room.
So, I should restate my request to be for a notification that triggers when Flair cannot communicate with the linked Ecobee account (which will cause rooms to show as Offline in my case).
- Eric
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