Second gateway puck connectivity



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    Flair Customer Support

    Hi Rony,

    If you'd like to force Smart Vents to connect to a specific Gateway Puck, you'll need to power down the one they're currently connected to.

    So, unplug the Gateway Puck in the basement. This should make the Vents go offline and force them to reconnect to the second-floor Gateway Puck. Once you see the Vents come back online, you can power on the basement Gateway Puck.

    All the best,


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    In my opinion, the algorithm for which puck a vent connects to needs to be improved. Vents should only connect to the puck with the strongest signal. This check should be done at vent power-up and whenever the system enters setup mode (and documented so that users know how to reset their vents to the nearest puck). In all other cases, it should stay fixed.

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