Flair Customer Support
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Recent activity by Flair Customer Support Sort by recent activity-
Official comment Hi Phen10, Flair does not monitor the HVAC for active heating/cooling states for Smart Vent operation. As such, Flair Smart Vents will continue to operate (open/close) even if the HVAC system is no...
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Hi Albert, Flair will work with any 2.4GHz WiFi network. You can write to our Support Team to see if your mini split model is supported. Contact Flair Support All the best, Finn
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Hi Rony, If you'd like to force Smart Vents to connect to a specific Gateway Puck, you'll need to power down the one they're currently connected to. So, unplug the Gateway Puck in the basement. Thi...
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Official comment -- OPEN BETA PROGRAM -- Hi All, We're pleased to announce that we have completed phase one of our Carrier Infinity / Bryant Evolution smart thermostat integration. This will provide parity with our...
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Hi Jeff, Check the signal strength of the Vent. This article explains how: https://support.flair.co/hc/en-us/articles/360044757271-Home-Statistics-Signal-Strength-Set-Point-Room-Temperature All...
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Official comment Hi All, Pucks are multi-functional. Gateway Pucks connect to WiFi. Smart Vents do not. Pucks collect data from and transmit commands to Smart Vents and Sensor Pucks using RF (radio frequency) signa...
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Hello, Thanks for your suggestions! We already have a feature request for sorting rooms and I'll add your request. As for vent status, we do have customers who have a lot of Vents in their rooms an...
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Hi All, It sounds like some of you would benefit from Flair's Enhanced Circulation (EC) feature that will open Smart Vents when the system is not actively heating or cooling. This will aid with cir...
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Hi tayler fulton, Most smart home products use 2.4GHz networks because of the greater range. Most routers broadcast both 2.4GHz and 5.0GHz networks. I've updated our How does Flair Communicate arti...
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Official comment Hi George Adleman, I see you're being helped by our Support Team. Occasionally we encounter models that are not in our database. We're happy to upload the codes for you and I see our Support Team h...